Last Updated: July 22, 2025

OVERVIEW

Welcome to Petolly! These Terms & Conditions (the “Terms” or “Terms of Service”) govern your access to and use of Petolly’s website, online store, and related services (collectively, the “Services”). Throughout these Terms, the terms “Petolly,” “we,” “us,” and “our” refer to Petolly. By using our Services, including browsing our website or making a purchase, you agree to be bound by these Terms, including the policies referenced herein (such as our Privacy Policy and Refund Policy). If you do not agree to these Terms or any associated policies, you must not access or use our Services.

Petolly operates this website and online store to provide you with our products and Services. Our store is hosted on the Shopify platform, which provides us with the e-commerce infrastructure to sell our products to you. Please read these Terms carefully, as they contain important information about your legal rights, remedies, and obligations. They include various limitations and exclusions, and a clause governing the jurisdiction and venue for disputes. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you have any questions, you can contact us using the information at the end of these Terms.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of
majority in your state or province of residence (typically 18 years or older),
or that you are the age of majority and you have given us your consent to allow
any of your minor dependents to use the Services under your supervision. If you
are under the age of majority, you may use our Services only with involvement
of a parent or guardian.

When using our Services (for example, when making a purchase or creating
an account), you agree to provide current, complete, and accurate information
about yourself as prompted by the Service (such as your name, email address,
billing and shipping addresses, payment information, etc.). You are responsible
for maintaining the accuracy of this information and updating it promptly if it
changes. You are also responsible for safeguarding your account login
credentials and for any activity that occurs under your account. You must
not share your account password or other access credentials with any other
person. If you suspect any unauthorized use of your account, you should notify
us immediately. Petolly is not liable for any loss or damage arising from your
failure to maintain the security of your account.

You may not use our products or Services for any illegal or unauthorized
purpose, nor may you, in the use of our Services, violate any laws in your
jurisdiction (including but not limited to intellectual property laws). We
reserve the right to refuse service, terminate accounts, or cancel orders at
our discretion if we believe that a user’s conduct violates these Terms or any
applicable law, or is harmful to our interests or those of other users.

SECTION 2 – OUR PRODUCTS

We strive to display and describe our products as accurately as possible on our
website. This includes efforts to ensure that product colors, features,
specifications, and details are presented clearly. However, we cannot
guarantee that your device’s display of colors or other visuals will be
accurate. Your experience may vary depending on your monitor or screen
settings and resolution.

All product descriptions, pricing, and availability are subject to change
at any time without notice, at our sole discretion. We reserve the right to
discontinue any product at any time. Any offer for any product or service made
on this site is void where prohibited. We also reserve the right to limit the
quantities of any products or services that we offer, to any person, household,
geographic region, or jurisdiction. These restrictions may include orders
placed by or under the same customer account, the same credit card, or orders
that use the same billing and/or shipping address.

We have made every effort to ensure that information on the site
(including product descriptions, pricing, and promotions) is accurate and
up-to-date. However, errors, inaccuracies, or omissions may occur
occasionally. Section 12 of these Terms outlines how we handle such
inaccuracies.

SECTION 3 – ORDERS AND ACCEPTANCE

By placing an order through our online store, you are making an offer to
purchase the products in your cart, subject to these Terms. All orders are
subject to acceptance by Petolly. After you submit an order, we will
usually send you an order confirmation email summarizing the products ordered,
but this email confirmation does not signify our acceptance of your order; it
is simply an acknowledgment that we received it. We reserve the right to
accept, decline, or cancel any order for any reason (for example, if a product
is out of stock, if we suspect fraudulent or unauthorized activity, or in the
event of errors in pricing or product information).

If we cancel or modify an order, we will attempt to notify you using the
contact information (email/phone number) provided at the time the order was
made. If your credit card or other payment has already been charged for an
order that is later cancelled, we will issue a refund to the original method of
payment for the amount of the charge. Petolly also reserves the right to limit
the quantity of items purchased per person, per household, or per order. These
restrictions may be applied to orders placed by or under the same account or
the same billing/shipping address.

Once an order is placed, we may be unable to accommodate requests for
changes or cancellations due to our effort to process orders quickly. Please
review your order carefully before submitting it. If you need to change or
cancel your order, please contact us as soon as possible at our support email,
and we will do our best to assist you. However, we cannot guarantee that we
will be able to intervene once the order is being processed or has shipped.

All purchases through our site are subject to our Return/Refund Policy,
which is available on our website (and is incorporated into these Terms by
reference). In general, if you wish to return an item, you may do so in
accordance with the terms and procedures outlined in our Refund Policy.

You agree that your order is for products for personal or household use,
and not for commercial resale or distribution (unless you have entered into a
separate wholesale agreement with Petolly). We reserve the right to refuse or
limit orders that, in our sole judgment, appear to be placed by dealers,
resellers, or distributors without authorization.

SECTION 4 – PRICES AND PAYMENT

All prices displayed on our website are in U.S. dollars (unless otherwise
specified) and are subject to change at any time. We may occasionally offer
promotional pricing, discounts, or sales; these offers are for a limited time
and subject to specific terms. Unless stated otherwise, prices do not include
applicable taxes (such as sales tax) or shipping charges. These additional
costs will be added (if applicable) at checkout, and you will have the
opportunity to review them before confirming your order.

Despite our best efforts, a small number of products on our site may be
mispriced. If we discover a pricing error after you have placed an order, we
will contact you with the correct pricing and ask whether you still wish to
proceed with the order at the correct price. If we are unable to contact you,
or if you do not wish to proceed at the corrected price, we will cancel the
order and refund any amounts charged.

You agree to provide current, complete, and accurate purchase and account
information for all purchases made via our store. You must promptly update
your account and other information (including your email address, billing
address, shipping address, and payment method details) so that we can complete
your transactions and contact you as needed. If we suspect that the information
you provided is false or fraudulent, we reserve the right to suspend or cancel
the transaction and potentially your account.

For payment, you authorize Petolly (and our designated payment
processors) to charge the credit card, debit card, or other payment method you
provide at the time of purchase. You represent and warrant that you have the
legal right to use the payment method(s) you provide. In the event we do not
receive payment from your card issuer, bank, or other payment facilitator, you
agree to promptly pay all amounts due upon request. If you dispute any charge
related to an order with us, you must inform us in writing within thirty (30)
days of the date of the charge. We reserve the right to resolve any payment
disputes in our sole discretion.

SECTION 5 – SHIPPING AND DELIVERY

Petolly will arrange for the shipment of products to you. Please refer to our
separate Shipping Policy (available on our website) for detailed
information on shipping methods, costs, and delivery times. While we strive to
process and ship orders quickly (often within 1 business day), all shipping and
delivery times provided (whether on our site or in communications) are estimates
and not guaranteed.

Once we hand your order over to the shipping carrier, title and risk
of loss pass to you. This means that Petolly is not responsible for any
delays, loss, or damage that occur during transit. The carrier is responsible
for transporting your order to you, and you may need to work with the carrier
for any issues in transit (though of course, we will assist you in contacting
the carrier or providing information needed for claims). We are not liable for
delays due to customs processing, carrier disruptions, natural disasters, or
any events beyond our control. If a package is returned to us due to an
incorrect address provided by you or because it was unclaimed, we may contact
you for an updated address, and additional shipping charges may apply for
reshipment.

SECTION 6 – INTELLECTUAL PROPERTY

All content and materials included on or provided through the Services –
including but not limited to text, graphics, logos, images, photographs,
audio/video clips, digital downloads, data compilations, software, and the
overall look and feel of the site – are the property of Petolly or our content
suppliers and are protected by intellectual property laws (such as copyright,
trademark, and patent laws). The compilation of all content on this site is the
exclusive property of Petolly. Petolly’s name, logos, product names, and
slogans are trademarks or service marks of Petolly (whether registered or
unregistered). The names and logos of Shopify (our platform provider) are
trademarks of Shopify Inc., and other product and company names mentioned on
the Services may be trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable license to access
and make personal use of our Services for their intended purpose (i.e.,
shopping for personal items). This license does not include any rights to:
resell or make commercial use of the Services or content; modify, adapt,
reproduce, or distribute any portion of the content; use any data mining,
robots, or similar data gathering and extraction tools on the site; or download
(other than page caching) any portion of the Services, except as expressly
permitted by us. You may not use any meta tags or any other “hidden text”
utilizing Petolly’s name or trademarks without our express written consent.

Any unauthorized use automatically terminates the permission or license
granted by us. Nothing in these Terms shall be construed as transferring any
right, title, or interest in the Services or content to you, except for the
limited usage rights expressly provided. All rights not expressly granted to
you are reserved by Petolly and its licensors.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide you with access to third-party tools or services (for example, a
third-party chat support widget, financing/payment options, or other
integrations) as a convenience. You acknowledge and agree that such access is
provided “as is” and “as available,” without any warranties,
representations, or conditions of any kind and without any endorsement by
Petolly. We do not have control over these third-party tools and accept no
responsibility for them. Any use by you of optional third-party tools offered
through the Services is entirely at your own risk and discretion, and you
should ensure that you are familiar with and approve of the terms on which
those tools are provided by the relevant third-party provider.

In the future, we may also offer new services, features, or tools through
the Services (including new integrations or the launch of new resources). Such
new features or services will also be subject to these Terms & Conditions,
unless stated otherwise at the time of introduction.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or services available via our Services may include
materials from third parties or links to third-party websites that are not
affiliated with us. For example, our site may feature links to our social media
pages, external articles, or third-party payment processors. Petolly is not
responsible for examining or evaluating the content or accuracy of any
third-party materials or websites, and we do not warrant and will not have any
liability or responsibility for any third-party materials, websites, or
services.

If you decide to access third-party websites or resources linked from our
Services, you do so at your own risk. Any dealings with third parties
(including advertisers) included within or accessible from our Services are
solely between you and that third party. Complaints, claims, concerns, or
questions regarding third-party products or services should be directed to the
third party in question.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

As noted, Petolly’s online store is hosted on Shopify Inc., which provides us
the e-commerce platform. However, any sales you make through our store are
transactions between you and Petolly. Shopify is not a party to these Terms.
By using our Services, you acknowledge that Shopify has no responsibility for
our products, their fulfillment, or any claims related to your purchases. You
expressly release Shopify and its affiliates from any liability arising from
your purchase or use of Petolly’s products and services. (This release does not
affect any rights you may have directly against Shopify under its own terms of
service as a platform user or under applicable law.)

SECTION 10 – PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy (available on our website). Our Privacy Policy explains how we collect, use, and share your personal information when you use our Services. By using the Services, you consent to the collection and use of information as
described in our Privacy Policy.

Additionally, because our store is hosted by Shopify, some of your
personal information is also subject to Shopify’s Privacy Policy.
Shopify may collect and process data about your interactions with our store and
other Shopify-hosted stores (for purposes such as improving its services or
enabling certain features). While we encourage you to review Shopify’s Privacy
Policy (available on Shopify’s official website) to understand how Shopify
handles your data, we want to clarify that: (a) Petolly and Shopify each have
separate responsibilities for personal data (as detailed in our Privacy Policy
and Shopify’s policy); and (b) by using our Services, you acknowledge that you
have been informed about these separate privacy policies. If you have questions
about how your data is handled, you can review our Privacy Policy for details
on Petolly’s practices, and refer to Shopify’s resources for details on their
practices.

SECTION 11 – USER FEEDBACK AND SUBMISSIONS

If you send us or post any ideas, suggestions, proposals, plans, reviews,
photos, or other materials (collectively, “Feedback”), whether online
(e.g., through reviews or social media) or by email or otherwise, you agree
that Petolly may, at any time, without restriction, edit, copy, publish,
distribute, translate, or otherwise use the Feedback in any medium. Petolly is
and shall be under no obligation: (1) to keep any Feedback confidential; (2) to
pay compensation for any Feedback; or (3) to respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove content that
we determine in our sole discretion to be unlawful, offensive, threatening,
defamatory, pornographic, obscene, or otherwise objectionable, or which
violates any party’s intellectual property or these Terms.

By posting or submitting Feedback, you represent and warrant that it is
your original content (or that you have permission to submit it) and that it
does not violate any rights of any third party. You further agree that your
comments will not contain libelous or otherwise unlawful, abusive, or obscene
material, or any malware or computer virus that could affect the operation of
the Services. You may not use a false email address, impersonate someone other
than yourself, or otherwise mislead us or third parties as to the origin of any
Feedback. You are solely responsible for any comments or content you provide
and their accuracy. We take no responsibility and assume no liability for any
content posted by you or any third party on our Services.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Services that
contains typographical errors, inaccuracies, or omissions that may relate to
product descriptions, pricing, promotions, offers, shipping charges, transit
times, or availability. While we make an effort to ensure the accuracy of all
information, mistakes may happen. Petolly reserves the right to correct any
errors, inaccuracies, or omissions and to change or update information or
cancel orders if any information in the Services (or on any related website) is
inaccurate at any time without prior notice (including after you have submitted
your order).

We undertake no obligation to update, amend, or clarify information on
the Services or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh date
indicated on the Services (or on any related website) should be taken to
indicate that all information on the Services has been modified or updated.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited
from using the Services or its content: (a) for any unlawful purpose; (b) to
solicit others to perform or participate in any unlawful acts; (c) to violate
any international, federal, provincial/state, or local regulations, rules,
laws, or ordinances; (d) to infringe upon or violate our intellectual property
rights or the intellectual property rights of others; (e) to harass, abuse,
insult, harm, defame, slander, disparage, intimidate, or discriminate based on
gender, sexual orientation, religion, ethnicity, race, age, national origin,
disability, or any other protected class; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other malicious code that
will or may be used in a way that affects the functionality or operation of the
Services or of any related website, other websites, or the Internet; (h) to
collect or track the personal information of others without their consent; (i)
to spam, phish, pretext, spider, crawl, or scrape the Services or any content
on the site; (j) for any obscene or immoral purpose; or (k) to interfere with
or circumvent the security features of the Services, related websites, other
websites, or the Internet. We reserve the right to terminate your use of the
Services for violating any of the prohibited uses.

SECTION 14 – DISCLAIMER OF WARRANTIES

Your use of the Services is at your sole risk. The Services, and all
products and content delivered through the Services, are provided on an “as
is” and “as available” basis, without any representation,
warranties, or conditions of any kind, either express or implied. Petolly and
its officers, directors, owners, employees, agents, and affiliates disclaim all
warranties, express or implied, including but not limited to all implied
warranties or conditions of merchantability, merchantable quality, fitness for
a particular purpose, durability, title, non-infringement, and any warranties
arising from course of dealing or course of performance.

In particular, we do not guarantee, represent, or warrant that: (i) the
Services will be uninterrupted, timely, secure, or error-free; (ii) the results
that may be obtained from the use of the Services will be accurate or reliable;
(iii) the quality of any products, services, information, or other material
purchased or obtained by you through the Services will meet your expectations;
or (iv) any errors in the Services will be corrected.

Any material downloaded or otherwise obtained through the use of the
Services is done at your own discretion and risk, and you will be solely
responsible for any damage to your computer system or loss of data that
results. Some jurisdictions do not allow the exclusion of certain
warranties, so the above exclusions may not apply to you in full. In such
jurisdictions, our liability will be limited to the fullest extent permitted by
law.

The information presented on or through our Services (including any blog
posts, FAQs, or other informational content) is made available solely for
general informational purposes. We do not warrant the accuracy, completeness,
or usefulness of this information. Any reliance you place on such information
is strictly at your own risk.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Petolly (and our affiliates, partners,
officers, directors, employees, agents, contractors, service providers,
licensors, and suppliers) shall not be liable for any injury, loss,
claim, or any direct, indirect, incidental, punitive, special, or consequential
damages of any kind arising from or related to your use of the Services or any
products procured through the Services. This includes, without limitation, any
errors or omissions in any content, any failure or delay in the Services
(including the use of or inability to use any component of the Services), or
any loss or damage of any kind incurred as a result of the use of the Services
or any content (or product) posted, transmitted, or otherwise made available
via the Services, even if advised of their possibility.

This limitation of liability applies to all damages and losses, whether
based in contract, tort (including negligence), strict liability, or any other
legal theory, and even if Petolly has been advised of the possibility of such
damages.

In no case shall Petolly’s total aggregate liability to you for all damages, losses, and causes of action exceed the amount (if any) paid by you to Petolly in the six (6) months prior to the event giving rise to liability or USD $100, whichever is greater. Because some states or jurisdictions do not allow the exclusion or limitation of certain damages, in such states or jurisdictions, Petolly’s liability shall be limited to the maximum extent
permitted by law.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Petolly and our parent
company, subsidiaries, affiliates, partners, officers, directors, agents,
contractors, licensors, service providers, subcontractors, suppliers, interns,
and employees (as well as Shopify, to the extent any claim relates to its involvement with our Services) from any claim, demand, loss, liability, or expense
(including reasonable attorneys’ fees) made by any third party due to or
arising out of: (a) your use of the Services or the products obtained through
the Services; (b) your breach of these Terms or the documents they incorporate
by reference (such as our Privacy Policy or other policies); (c) your violation
of any law or the rights of a third party; or (d) any Feedback or other content
you provide.

We reserve the right, at our own expense, to assume exclusive defense and
control of any matter otherwise subject to indemnification by you (without
limiting your indemnification obligations with respect to that matter), and in
such case, you agree to cooperate with our defense of that claim. You must not
settle any such matter without the prior written consent of Petolly. This
indemnification obligation will survive the termination or expiration of these
Terms and your use of the Services.

SECTION 17 – SEVERABILITY

In the event that any provision of these Terms & Conditions is determined
to be unlawful, void, or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed severed from these Terms. Such
determination shall not affect the validity and enforceability of any other
remaining provisions.

SECTION 18 – WAIVER; ENTIRE AGREEMENT

The failure of Petolly to exercise or enforce any right or provision of these
Terms shall not constitute a waiver of such right or provision. Any waiver of
any provision of these Terms will be effective only if in writing and signed by
an authorized representative of Petolly.

These Terms & Conditions, along with any policies or operating rules
posted by us on this site or in respect to the Services (including our Privacy
Policy, Cookie Policy, and any applicable product or service policies),
constitute the entire agreement and understanding between you and
Petolly, and govern your use of the Services. They supersede any prior or
contemporaneous agreements, communications, and proposals, whether oral or
written, between you and us (including, but not limited to, any prior versions
of the Terms).

Any ambiguities in the interpretation of these Terms shall not be
construed against the drafting party. Section headings used in this agreement
are included for convenience only and will not limit or otherwise affect these
Terms.

SECTION 19 – ASSIGNMENT

You may not assign, transfer, or delegate any of your rights or obligations
under these Terms without our prior written consent. Any attempted
assignment or transfer in violation of the foregoing will be null and void.
Petolly may assign or transfer its obligations under these Terms to any party,
at any time, without notice to you, including in connection with a merger,
acquisition, sale of assets, or by operation of law.

SECTION 20 – GOVERNING LAW

These Terms & Conditions and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws of the
jurisdiction in which Petolly is headquartered, without regard to its conflict
of law principles. You and Petolly agree that any dispute, claim, or
controversy arising from or relating to these Terms or your use of the Services
that cannot be resolved amicably shall be brought exclusively in the courts
located in that jurisdiction. By using the Services, you consent to the
personal jurisdiction and venue of such courts.

SECTION 21 – CHANGES TO TERMS

You can review the most current version of these Terms & Conditions at any
time on this webpage. We reserve the right, at our sole discretion, to update,
change, or replace any part of these Terms by posting updates or changes on our
website. It is your responsibility to check our website periodically for
changes to the Terms. Your continued use of or access to the Services following
the posting of any changes to these Terms constitutes acceptance of those
changes. If we make material changes to these Terms, we will notify you by
updating the date at the top of this page and, if appropriate, by additional
notice (such as on our homepage or via email).