At Petolly, we aim to process and deliver your orders as quickly and efficiently
as possible. This Shipping Policy explains how we handle shipping, including
processing times, delivery methods, shipping costs, and other relevant details.
By placing an order with Petolly, you agree to the terms outlined below.

Order Processing Time

• Processing Time: Orders are typically processed and prepared for shipment within 1 business day (24 hours) after the order is placed (Monday through Friday, excluding holidays). In many cases, orders placed before 12:00 PM local time on a business day will be processed the same day. Orders placed on weekends or holidays will begin processing on the next business day.
• Order Verification: During processing, we may verify your order details (shipping address, payment information, etc.) to ensure everything is correct. We reserve the right to contact you via email or phone if we need additional information or clarification to process your order. Delays in obtaining this information may extend the processing time.

Shipping Methods and Delivery Times

• Free Standard Shipping (USA): We offer free standard
  shipping on all orders delivered within the United States. There is no
  minimum purchase required to qualify for free shipping. Our free standard
  shipping typically uses expedited ground or air service through major
  carriers (such as USPS, UPS, or FedEx) to ensure quick delivery.
• Delivery Time: While processing takes about 1
  business day, transit time for standard shipping usually ranges
  from 1 to 5 business days after the order has been shipped,
  depending on your location. Many of our customers in the continental U.S.
  receive their orders in about 2–3 business days. Customers located
  in or near major metropolitan areas may experience faster delivery
  (sometimes as fast as 1 day), whereas more remote locations or
  non-continental U.S. addresses (such as Alaska, Hawaii, or U.S.
  territories) may experience slightly longer transit times (e.g., up to 5–7
  business days).
• Expedited Shipping: At this time, since our standard
  shipping is often expedited, we do not offer a separate paid expedited
  shipping option at checkout. If you require overnight or guaranteed 2-day
  delivery specifically, please contact us before placing your order
  to discuss options. We will do our best to accommodate special shipping
  requests, though additional charges may apply for certain expedited
  services.
• Carrier Selection: The carrier used for your order
  will depend on your location and the quickest available service. We work
  with reputable carriers like the United States Postal Service (USPS), UPS,
  FedEx, and others. You will be notified of the carrier and tracking number
  once your order ships. Petolly reserves the right to select or change the
  shipping carrier to optimize delivery times and reliability.

Shipping Areas and Restrictions

• United States: We currently ship to all 50 U.S. states, including Alaska and Hawaii. We also ship to the District of Columbia. Please note that shipments to Alaska, Hawaii, and remote/rural areas might take slightly longer than the typical transit times mentioned above due to distance and logistics.
• U.S. Territories and APO/FPO: At this time, we do not ship
  directly to U.S. territories (such as Puerto Rico, Guam, U.S. Virgin
  Islands, etc.) or to APO/FPO military addresses through our standard
  checkout. If you are interested in placing an order to one of these
  destinations, please contact us to see if special arrangements can be
  made. Additional shipping fees or restrictions may apply.
• International Shipping: Petolly is currently focused on
  serving customers within the United States. We do not offer
  international shipping to other countries at this time. We apologize
  for any inconvenience. We hope to expand our shipping availability in the
  future. (If you are an international customer interested in our products,
  feel free to contact us—while we cannot promise immediate service, your
  interest will help us prioritize future expansion.)
• P.O. Boxes: For security and reliability, we prefer shipping to physical street addresses. Some carriers (like USPS) can deliver to P.O. Box addresses, but others (like UPS/FedEx) cannot. If you can only receive mail at a P.O. Box, please contact us when placing your order so we can ensure your package is sent via an appropriate carrier (likely USPS). Otherwise, providing a physical address is recommended to avoid delivery issues.
• Multiple Packages: If your order contains multiple
  items, we may ship the items separately (for instance, if they originate
  from different warehouses or one item is on backorder). If we do split
  your shipment, you will receive separate tracking information for each
  package, and this will not affect your shipping cost (you will still
  receive free shipping).

Shipping Confirmation and Order Tracking

• Shipping Confirmation: Once your order has shipped, we
  will send you a Shipping Confirmation email. This email will
  contain details of your shipment, including the carrier, service used, and
  a tracking number (or tracking link) for your package.
• Tracking Your Order: You can use the provided
  tracking number to follow the progress of your shipment on the carrier’s
  website. Please allow up to 24 hours after receiving the confirmation for
  the tracking information to update (it may take the carrier a short time
  to register the package in their system). If you have any issues with
  tracking or do not see updates beyond a reasonable period, feel free to
  reach out to us for assistance.
• Delivery Confirmation: Our carriers typically will mark
  an order as “delivered” when it has reached your address. If the tracking
  information shows delivered, but you have not received the package, please
  check with members of your household, neighbors, building management (if
  applicable), or your local post office (for USPS deliveries) to see if it
  was left in a safe place or received on your behalf. If you still cannot
  locate the package, contact us and we will help investigate the issue with
  the carrier.

Shipping Issues and Delays

While we strive to ensure a smooth delivery for every order, occasionally there are
issues or delays that can occur:

• Delayed Shipment: If we anticipate a delay in the
  shipment of your order (for example, if an item is temporarily out of
  stock or if there is an unusual surge in demand), we will notify you as
  soon as possible via email or phone. You will have the option to wait for
  the new estimated ship date or cancel your order for a full refund if the
  delay is not acceptable to you.
• Carrier Delays: Once a package has left our
  facilities, the delivery timeline is largely in the hands of the carrier.
  Weather events, natural disasters, high-volume seasons (like holidays), or
  other unforeseen disruptions can sometimes delay delivery. Petolly is not
  liable for such carrier delays; however, if your package is significantly
  overdue, please contact us so we can assist by contacting the carrier and
  providing updates or solutions where possible.
• Lost or Stolen Packages: If tracking indicates that your
  package was delivered but you cannot find it, please first follow the
  steps under “Delivery Confirmation” above. In the unfortunate event that a
  package is confirmed lost or was possibly stolen from your delivery
  location, contact us. While Petolly cannot be responsible for theft after
  delivery, we will work with you to find a satisfactory resolution—this may
  include filing a claim with the carrier or, in some cases, sending a
  replacement depending on the circumstances. We want to ensure you receive
  your purchased items.
• Incorrect Address: The customer is responsible for
  providing an accurate and complete shipping address at checkout. If you
  realize after ordering that there is a mistake in the address, please
  contact us immediately at support@petolly.com. We will do
  our best to update the address before the order ships. If an order is
  undeliverable or delayed due to an incorrect address provided, it may be
  returned to us by the carrier. In such cases, we will reach out to you to
  confirm the correct address and additional shipping charges may apply to
  resend the package. To avoid this, please double-check your address
  details (including apartment or unit numbers) when ordering.

Shipping Charges

• Standard Shipping: As mentioned, standard shipping
  within the United States is free for our customers. You will not be
  charged any shipping fees for the default shipping method we use. The
  product prices you see on our site are the total cost for the items (plus
  any applicable taxes) delivered to your door via standard shipping.
• Expedited Shipping Requests: If you have requested an
  expedited shipping method that we agree to provide (outside of our free
  standard shipping), we will inform you of the cost of that shipping method
  and get your approval for the charge before proceeding. Any such
  additional shipping fee would be charged to the same payment method used
  for your order.

International Duties and Taxes

Since we currently do not ship outside the United States, duties and import taxes are not applicable. For shipments within the U.S., any applicable sales tax will be calculated at checkout based on your shipping address and the relevant state
and local tax laws.

Changes to this Shipping Policy

Petolly
may update or change this Shipping Policy at any time to reflect changes in our
shipping practices or for other operational, legal, or regulatory reasons. Any
changes will be posted on this page with an updated effective date. We
encourage you to review this Shipping Policy whenever you place an order to
stay informed of our current shipping terms.

Contact Us

If you have any questions or concerns about your shipment, or if you encounter any issues not addressed by this policy, please contact us at support@petolly.com.
We are here to help ensure your shopping experience with Petolly is smooth and
satisfactory.

Thank you for shopping with Petolly. We appreciate your business and will do our very best to get your products to you quickly and reliably!